BOBHAUL LLC

Terms of Use

Effective September 7, 2026 · For accounts created before that date, see section 20

These Terms govern the Bobhaul website and the Bobhaul mobile applications. Please read them carefully. By using the Services you accept them. If you do not agree, do not use the Services.

Section 16 requires most disputes to be resolved by individual arbitration and waives the right to a jury trial and to participate in a class action. You may opt out within 30 days.

1. Agreement

These Terms of Use (“Terms”) govern access to Bobhaul's websites, applications and services (“Services”). By using the Services, you agree to these Terms. Our Privacy Policy explains how we handle personal information. If you use the Services for an organization, you represent that you have authority to bind it. If you or your organization has a separate commercial agreement with Bobhaul, that agreement governs to the extent it conflicts with these Terms.

They cover the Bobhaul Driver App for iOS (com.bobhaul.driver) and Android (com.bobhaul.mobile). Sections 18 and 19 add terms required by the stores those applications are distributed through.

2. Purpose of the Services

Bobhaul provides technology intended to help drivers, facilities, carriers and other authorized supply-chain participants coordinate operational interactions. The Bobhaul mobile app is provided to truck drivers free of charge; commercial agreements apply to facilities, carriers, shippers, logistics providers and other organizational customers. The Services are offered by Bobhaul, LLC, a Texas limited liability company, and are currently available in the United States. Bobhaul is not a carrier, broker, employer, shipper, warehouse operator, law-enforcement agency, investigator, judge or insurer, and does not take responsibility for the independent acts, agreements or legal obligations of users.

A driver ordinarily receives access to the Driver App through a motor carrier that uses Bobhaul. That carrier controls the driver's access, can reassign or remove it, and sees the driver's work in the app. Matters involving a driver and a carrier, including employment, engagement, pay, scheduling, routing and discipline, are between them. Bobhaul is not a party to that relationship.

3. Accounts and authorized use

You must be at least 18 years old, hold any license, endorsement and medical certification your work requires, and be lawfully permitted to perform it. You must provide accurate information, protect your credentials and use the Services only for lawful business purposes. Accounts are personal: one account per person, and credentials are not to be shared with anyone, including another driver. You may provide information or documents only when you have the right and authority to do so. You remain responsible for activity under your account, and should tell us at support@bobhaul.com immediately if you believe it has been compromised.

Sign-in runs through Apple, Google, Facebook or a Bobhaul email account, and those providers' terms apply to their part of the process.

Text messages. By providing a mobile telephone number, you agree that Bobhaul may send you text messages about your account, sign-in and loads. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving text messages and HELP for help; you can also write to support@bobhaul.com.

4. Operational information

Arrival times, estimated times, facility instructions, queue positions, document status and other operational information may depend on user input, device signals and third-party systems. Users must exercise professional judgment and comply with facility rules, transportation laws, safety requirements and contractual obligations. The Services do not replace safety procedures or legally required records.

Where the Services include an in-app assistant, its answers are generated by an artificial-intelligence model from the information available to it. They can be wrong or incomplete; verify them the same way as any other operational information, and never rely on them for safety, hours-of-service or routing decisions.

5. Safety

Do not use the Services while a vehicle is in motion. Stop safely and park before interacting with the screen. Using a hand-held device while driving a commercial motor vehicle is prohibited by federal regulation and by state law, and it is dangerous.

The Driver App is not an electronic logging device. It does not record hours of service and does not satisfy any hours-of-service, electronic logging, vehicle inspection report or record-of-duty-status obligation. Continue to use your electronic logging device and your carrier's compliance tools.

No load assignment, appointment time, notification, route or dispatch message in the Services authorizes anyone to exceed hours of service, to drive while fatigued or unfit, to exceed speed or weight limits, or to operate an unsafe vehicle. Responsibility for the safe and lawful operation of a vehicle always rests with its driver. Where anything in the Services conflicts with the law, with a carrier's instructions, or with safety, the Services yield: stop and contact your dispatcher.

6. Maps, routing and location features

Maps, directions, distances, estimated times and nearby-amenity listings are provided for information only, and in part by third parties.

They are not truck-legal routing. They may not account for bridge and overpass clearances, weight and axle limits, hazardous-material restrictions, low-clearance or no-truck roads, seasonal restrictions or current conditions. Verify every route against a commercial truck routing tool, posted signage, your permits and your carrier's instructions. Amenity, fuel, parking and facility information may be incomplete, out of date or wrong, and no third-party location is endorsed or guaranteed.

7. Documents and records

You are responsible for the accuracy and completeness of the documents and photographs you submit, including bills of lading, proof of delivery, seal photographs, signatures and damage photographs. Do not submit falsified, altered or misleading documents, and do not capture a signature that was not given. Capture documents only where photography is permitted; some facilities restrict it.

Documents submitted become part of the business record of that shipment, are shared with the carrier and with the parties to that load, and are retained as described in the Privacy Policy, including after an account is deleted.

8. Acceptable use

You may not misuse the Services; use them while driving or in any way that endangers anyone; interfere with their operation; access data without authorization; upload malicious code; impersonate another person or misrepresent your identity, license, employer or vehicle; harass, threaten or discriminate; submit false or misleading operational records; scrape, bulk-export or resell protected data; use the Services to build a competing product; reverse engineer the Services except where law permits; or use the Services to violate law, export or sanctions rules, or another person's rights.

9. User content, community features and reporting

You retain ownership of content you lawfully submit. You grant Bobhaul a limited, worldwide, non-exclusive, royalty-free license to host, process, store, transmit, translate and display that content as needed to operate, secure and improve the Services and fulfill authorized logistics interactions, and to deliver it to the people it is addressed to. That license ends when the content is removed, except for copies retained in backups or in business records as described in the Privacy Policy. We do not use your content to train artificial-intelligence models, and our providers may not do so; the AI features described in the Privacy Policy process content only to produce the output requested. You represent that your submission and Bobhaul's authorized processing will not violate third-party rights.

The Services include private messaging with dispatchers, facilities and other drivers, a nearby-drivers feature and, where available, an in-app assistant. Messages are private to the people in the conversation and are not filtered or reviewed before delivery. We have no tolerance for objectionable content or abusive users. We may remove content and restrict or terminate accounts that violate these Terms, without notice.

Reporting and blocking. You can report a message from its long-press menu (Report) and block or unblock the other person from the chat menu (Block), or write to abuse@bobhaul.com. When you block someone, their messages stop reaching you. When you report a message, we keep a copy of it and any attachment for moderation even if the sender later deletes it. We act on reports within 24 hours, removing violating content and removing the offending user where warranted.

Feedback you send us about the Services is ours to use freely, without obligation to you.

Copyright complaints. If you believe content in the Services infringes your copyright, send a notice to legal@bobhaul.com (subject “DMCA notice”) or to the postal address in section 22, Attn: Copyright Agent, with the information required by 17 U.S.C. § 512(c)(3): identification of the work and of the material, your contact details, a statement of good-faith belief, a statement under penalty of perjury that you are authorized to act, and your physical or electronic signature. We will remove or disable access to infringing material and may terminate the accounts of repeat infringers.

10. Bobhaul intellectual property

The Services, software, designs, trademarks, documentation and original content are owned by Bobhaul or its licensors and protected by applicable law. No rights are granted except a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable right to install and use the applications on a device you own or control, and to use the Services under these Terms. Every right not expressly granted is reserved.

11. Third-party services

The Services rely on third parties, including Apple, Google, Microsoft, Meta, Anthropic, Expo and Vercel. We are not responsible for those services, their content or their availability, and their own terms and privacy notices apply to your use of them.

12. Suspension and termination

We may limit or suspend access when reasonably necessary to address security, unlawful activity, material breach, harm to users or the network, nonpayment, or legal requirements. A carrier may remove a driver's access. Users may stop using the Services at any time and may delete their account as described in the Privacy Policy, subject to lawful retention obligations.

Sections 7, 9, 10, 13, 14, 15, 16, 17 and 21 survive termination.

13. Disclaimers

To the extent permitted by law, the Services are provided “as is” and “as available.” Bobhaul disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and noninfringement. We do not guarantee uninterrupted availability, error-free information, particular operational outcomes or the conduct of any user, and we do not warrant that any data, route, estimated time, appointment time or facility information is accurate or complete. Some states do not allow certain disclaimers, so parts of this section may not apply to you.

14. Limitation of liability

To the maximum extent permitted by law, Bobhaul and its affiliates, officers, members, employees, contractors and suppliers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost freight, detention, demurrage, layover, missed appointments, vehicle damage, personal injury, fines or penalties, or loss of goodwill arising from the Services, whether based in contract, tort (including negligence), strict liability or any other theory, and even if we have been advised of the possibility.

Any aggregate liability will be limited as stated in the applicable commercial agreement or, if none applies, to the greater of the amount paid for the Services during the preceding twelve months or US $100.

Nothing here limits liability that cannot be limited by law, including for gross negligence, willful misconduct or fraud. Some states do not allow these limits, so parts of this section may not apply to you.

15. Indemnification

You will indemnify and hold harmless Bobhaul and its affiliates from claims, damages, losses and reasonable legal costs arising from your unlawful use of the Services, your breach of these Terms, content you submit, or your violation of the rights of another person. We will notify you promptly of any such claim. We may assume control of its defense and settlement with counsel of our choosing, and you will cooperate reasonably; if we do not, you may control the defense with counsel reasonably acceptable to us. Neither of us may settle a claim in a way that imposes an obligation on the other without that party's consent.

16. Disputes: arbitration and class action waiver

Please read carefully. This section affects your legal rights.

16.1 Informal resolution first. Before starting a formal proceeding, email legal@bobhaul.com describing the dispute and the relief sought. We will try in good faith to resolve it for 60 days. This step is a precondition to arbitration for both of us.

16.2 Binding individual arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or, if the AAA determines that those rules do not apply to the dispute, its Commercial Arbitration Rules, in each case as modified by this section. The Federal Arbitration Act governs this section; if it is found not to apply, the Texas Arbitration Act governs. Arbitration will take place in Webb County, Texas. It may instead take place by telephone or video or, at your election, in the county where you live. A single arbitrator will decide, and may award the same relief a court could award to you individually. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability or formation of this section, except that a court decides any dispute about sections 16.3 and 16.5.

16.3 Class action waiver. You and Bobhaul each waive the right to bring or participate in a class, collective, consolidated or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the remainder stays in arbitration.

16.4 Exceptions. Either of us may bring an individual claim in small claims court, and either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorized access.

16.5 Opting out. You may opt out of arbitration by emailing legal@bobhaul.com with the subject “Arbitration Opt-Out”, your name and the email address on your account, within 30 days after you first accept a version of these Terms that includes this section 16. Opting out costs nothing and changes nothing else in these Terms.

16.6 Jury trial waiver. To the extent a dispute proceeds in court, you and Bobhaul each waive any right to a jury trial.

16.7 Coordinated filings. If 25 or more demands for arbitration raising similar claims are filed against Bobhaul by or with the assistance of the same law firm or organization, the AAA's Mass Arbitration Supplementary Rules apply. The demands will be grouped into batches of no more than 25; each batch will be assigned to a single arbitrator and treated as one arbitration for fee purposes; and the parties will cooperate in good faith to resolve them efficiently, including through a bellwether process if the arbitrator so orders. Statutes of limitation are tolled from the filing of a demand until it is resolved.

16.8 Changes to this section. If we change this section after you accepted it, you may reject the change by writing to legal@bobhaul.com within 30 days after it takes effect; if you do, the version you last accepted continues to apply between us.

17. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Subject to section 16, the state and federal courts located in Webb County, Texas have exclusive jurisdiction, and each of us consents to their jurisdiction and venue.

18. Apple App Store: additional terms

These terms apply where the application was obtained from the Apple App Store, and Apple's Licensed Application End User License Agreement applies in addition to the extent it is not inconsistent with these Terms.

1. This agreement is between you and Bobhaul only, not with Apple. Apple is not responsible for the application or its content.
2. Your license is limited to a non-transferable license to use the application on Apple-branded devices you own or control, as permitted by the App Store Usage Rules.
3. Apple has no obligation to provide maintenance or support for the application.
4. If the application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation.
5. Apple is not responsible for addressing any claim by you or a third party relating to the application or your possession or use of it, including product liability claims, claims that it fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar law.
6. Apple is not responsible for investigating, defending, settling or discharging any third-party claim that the application infringes intellectual property rights.
7. You represent that you are not located in a country subject to a United States Government embargo or designated a “terrorist supporting” country, and that you are not on any United States Government restricted-party list.
8. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.
9. Apple's contact information for questions or claims: apple.com/support.

19. Google Play: additional terms

Where the application was obtained from Google Play, Google is not a party to these Terms and is not responsible for the application. Google Play's Terms of Service also apply to the download and use of the application.

20. Changes

We may update these Terms as the Services evolve. Material changes will be posted with a revised effective date at least 30 days before they take effect for existing users, with notice in the Driver App or by email, unless a change is needed to comply with law or to address a security issue, in which case it may take effect sooner. Where a change adds or materially alters section 16, we will ask you to accept it in the app, and it will not apply to a dispute that either of us has already begun. Otherwise, continued use after the effective date constitutes acceptance where permitted by law.

This version applies to a new user when that user first accepts it. If your account was created before September 7, 2026, this version takes effect for you when you accept it in the app, and in any case not before October 7, 2026. Until then, the version effective August 13, 2026 continues to apply to you.

21. General

These Terms, together with any commercial agreement between Bobhaul and you or your organization, are the whole agreement between you and us about the Services; if a commercial agreement conflicts with these Terms, the commercial agreement governs for that organization and its users. The Privacy Policy describes how we handle information and is not part of this contract. If a provision is unenforceable, the rest stays in force. Not enforcing a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. Neither of us is liable for a failure caused by events beyond reasonable control. Except as stated in section 18, these Terms create no rights for third parties. We may give notice in the applications, by push notification, or by email to the address on your account.

These Terms are drafted in English. Any translation is provided for convenience; in the event of a conflict, the English version governs.

22. Contact

Questions about these Terms may be sent to legal@bobhaul.com or through Bobhaul Support. Reports of objectionable content or conduct go to abuse@bobhaul.com.

Bobhaul, LLC
1102 Santo Tomas St.
Laredo, Texas 78045
United States
Telephone: (956) 625-2200